FAQ's
What is your turnaround time for receiving the final images?
Our typical turnaround time is 2 to 3 weeks after the session date. This allows for thorough culling (selecting the best images) and detailed professional editing.
Can I have the unedited/RAW files?
We do not provide the unedited (RAW or straight-out-of-camera) files. Our delivered images are a finished product that represents our full creative process, including color correction, cropping, and retouching. Providing only the final, edited images ensures the quality and consistency of our brand.
Do you travel outside of the local area for a photo shoot?
Yes, absolutely! Please note that sessions booked outside of our local area (typically a 50-mile radius) will incur a travel fee to cover mileage, and potentially accommodations if the distance requires an overnight stay. We will include all travel costs in your customized quote if applicable.
What happens if the weather is bad on the day of an outdoor shoot?
We closely monitor the forecast. If the weather is unsuitable (e.g., heavy rain, high winds), we will work with you to reschedule the session at no extra charge. We typically make the final decision on rescheduling 24 hours prior to the shoot.
Do you offer printing services, or do I have to print the photos myself?
All finished images are conveniently delivered digitally in a customized online gallery. While your package includes high-resolution files and printing rights, we highly recommend using our professional printing services through exclusive partner labs. This ensures unmatched color accuracy, durability, and the highest quality for your prints, canvases, and albums, which are available for purchase directly through the gallery.
What happens on a team photo shoot if someone from the team is late or doesn't show up?
Our session time is booked specifically for your team, and we cannot extend the time due to late arrivals. If a team member is late, we will proceed with the shoot to respect the time of those who are present. If you have booked a "composite" photo, we may be able to photograph the missing person at a later date and add them to the group photo for an additional fee. For "traditional" photos, the image will be taken with the members present.